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Customer Service

PRIVACY POLICY

Our Commitment to Privacy At FlagCenter.com, we are committed to protecting your privacy.

We do not sell, trade, or rent your personal information to other companies.
The information we collect about you is used to process orders and to provide a more personalized shopping experience.
We will not collect any personal information about you except when you specifically and knowingly provide such information.

Click here to view the rest of our Privacy Policy.

DELIVERY TIME

If your selection is in stock your order will be shipped promptly. Expect delivery of in-stock merchandise within 2-5 business days, unless you are otherwise notified. Overnight and Priority shipping is available. During holidays order early for best selection and prompt delivery.

PAYMENT METHODS

Payment by Credit Card
Our secure on-line ordering system is credit card ready for your convenience and your security is assured. You can be sure that our site is secure, by a padlock, or key icon located at the bottom of your browser window. This icon will appear during the last stage of checkout. Using the latest encryption technology, we secure the connection between your computer and our server during the transmittal of credit card payment information.

Our web site accepts Visa, Master Card and American Express only.

By Phone
You can place your order entirely by telephone. Simply make note of the items you would like to purchase. From within the US and Canada, please call us at 1-901-762-0044, Monday thru Saturday, during our normal store hours.

SHIPPING

All orders are shipped by UPS or USPS Priority Mail. Flag Poles may be shipped separately from flags and/or brackets to avoid breakage. Orders are packaged to ship as economically as possible. Oversize or overweight orders will be shipped under the same criteria, and we will notify of any additional fees prior to final shipment. Payment of any duty, VAT, customs, tax and/or similar fees affixed to orders placed outside of the United States are the responsibility of the end recipient. Orders shipped outside of the US are FINAL sales and are NOT-returnable and are NOT-refundable.

Click here to veiw the rest of our Shipping Policy.

RETURNS

FlagCenter.com is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order.

FlagCenter.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy: The following items may be returned for a refund:

Merchandise that has not been removed from its original packing.
Defective merchandise.
Merchandise that was mispacked or was not shipped correctly.
Merchandise that has not been installed.

A 25% restocking fee will be charged on all returned merchandise, unless defective or mispacked. Shipping Charges are Not Refundable.

-Exceptions

Any item shipped internationally.
No returns or exchanges can be made on clearance items
No returns are allowed on flag pole parts (If defective we will replace).
No returns are allowed on Custom Designed Flags.
No returns are allowed on flag poles greater than 10 feet.
Returns can only be made on items up to 10 days from the original shipping date.
Exchanges can only be made on items up to 10 days after receiving your product(s);
restocking fees will still apply.
Merchandise must have not been damaged in freight transit.

Some items FlagCenter.com sells are not available in our web catalog but can be purchased over the phone. If you purchase a special order item by contacting or calling our store it may not be returnable or may be subject to a higher restocking fee. When you call, a sales associate will notify you of any applicable return charges. If defective, you may only exchange these items for the same product. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.

General

We can process returns and refunds only for items purchased from FlagCenter.com. To receive a refund, all returned merchandise must be in resalable condition, free from scratches and defects.

You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.

Returns via Mail

Contact our customer service department by telephone or web interface to receive an RGA (return goods authorization) number. Along with this return number, you will receive a ship-to address where you must send your merchandise. Be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RGA number, your return could be subject to additional restocking fees.

Include all original packing materials, manuals and accessories with the product to avoid any additional fees. We recommend items be returned via UPS or USPS Priority Mail for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item is shipped. Only items purchased from FlagCenter.com are eligible for return credit. Returned items must be shipped in the original packaging. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: We will refund shipping costs only if the return is a result of our error.

We will do our best to process the return quickly. Please allow 2-4 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you return an order that was placed using a promotional certificate or discoutn, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.

ABOUT THE SHOPPING CART

What is the shopping cart? The shopping cart, much like the one you might use in a grocery store, is the function of our site that allows you to gather all of the items you would like to purchase into one place and then pay for them all in one transaction. Our shopping cart will accompany you and will remember all of the items you have added to it as you browse through our on-line store.

Do I need to do something special to use the shopping cart? No. For your convenience, your shopping cart will be automatically created when you add your first item.

How do I add an item to my shopping cart? Simply enter a quantity and click the 'ADD TO CART' button that corresponds to the item you would like to add.

How do I know an item was added correctly? You can view the contents of your cart by clicking 'VIEW CART' near the top right hand corner of the screen.

How do I see what is in my shopping cart? Click on the 'VIEW CART' button near the top right hand corner of the screen to view your cart. This will display the contents of your shopping cart, as well as the controls that allow you to modify its contents.

How do I change the contents of my shopping cart? First, click on the 'VIEW CART' button near the top right hand corner of the screen. This will display the contents of your shopping cart, as well as the controls that allow you to modify its contents.

UPDATE - To change the quantity of an item, type a new quantity and then click the "UPDATE CART" button..

DELETE - click this button to remove an item. Why does the shopping cart not show the entire description of my items? Is something wrong with my order?

Legal Notices

Flagcenter.com is the registered trademark of FlagCenter.com LLC. Any and all reproduction of any photograph, illustration, image, logotype, text, or any content of this web site without express permission of FlagCenter.com LLC is strictly prohibited. We reserve the right to correct typographical and pricing errors. You will be notified either via email or telephone if a pricing error results in a higher price for your approval.

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